Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website and services provided by DAC EMPOWERMENT CIC, a Community Interest Company registered in England and Wales (Company Number: 16289509) with its registered office at 23 Greatfield Court, Northampton, England, NN3 8UU.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Our Services

DAC EMPOWERMENT CIC provides professional social work services including:

• Community support and outreach programs
• Individual assessment and care planning
• Family support services
• Crisis intervention and support
• Community development initiatives

All services are provided by qualified and registered social work professionals in accordance with professional standards and ethical guidelines.

3. Service Agreement

3.1 Service Provision

Our services are provided based on individual assessment and agreed service plans. We will:

• Conduct thorough assessments of needs and circumstances
• Develop appropriate intervention plans
• Provide services within agreed timeframes
• Review and adjust services as needed

3.2 Service User Responsibilities

Service users are expected to:

• Provide accurate and complete information
• Participate actively in service planning and delivery
• Respect the rights and safety of staff and other service users
• Comply with agreed service plans and appointments
• Notify us of any changes in circumstances

4. Professional Standards

Our services are delivered in accordance with:

• Social Work England professional standards
• Health and Care Professions Council (HCPC) standards
• British Association of Social Workers (BASW) Code of Ethics
• Relevant legislation including the Care Act 2014
• Local authority policies and procedures

5. Confidentiality and Information Sharing

5.1 Confidentiality

We maintain strict confidentiality regarding all personal information shared with us, in accordance with professional social work standards and data protection legislation.

5.2 Information Sharing

Information may be shared without consent only in specific circumstances:

• Where there is a risk of significant harm to yourself or others
• Where required by law or court order
• In accordance with safeguarding procedures
• For statutory reporting requirements

6. Website Terms

6.1 Website Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

6.2 Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

7. Complaints and Concerns

We are committed to providing high-quality services. If you have concerns about our services:

1. Informal Resolution: Speak directly with your allocated social worker or team manager
2. Formal Complaint: Submit a written complaint to our registered office
3. External Review: Contact the Local Government and Social Care Ombudsman if unsatisfied with our response
4. Professional Bodies: Concerns about professional conduct can be reported to Social Work England

8. Limitation of Liability

While we strive to provide the highest quality services, we cannot guarantee specific outcomes. Our liability is limited to:

• Providing services with reasonable skill and care
• Acting in accordance with professional standards
• Meeting our statutory and contractual obligations

We are not liable for indirect, consequential, or special damages arising from the use of our services, except where prohibited by law.

9. Service Termination

9.1 Termination by Us

We may terminate services in the following circumstances:

• Service objectives have been achieved
• Services are no longer appropriate or needed
• Serious breach of service agreement
• Risk to staff or other service user safety

9.2 Termination by Service User

Service users may choose to withdraw from services at any time, subject to any statutory requirements or safeguarding concerns.

10. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.

12. Contact Information

For questions about these Terms or our services, please contact us: